Terms and conditionals

GENERAL information

About us

Go Rent is a full-service rental company offering tableware, furniture, and table linen for your special event throughout Dubai.

Our clients

We work with professionals such as decorators, event agencies, wedding planners, catering companies, and also individuals for their private events.

For every occasion

We provide rental products for every occasion, from a casual backyard barbecue to a formal wedding reception with a capacity of up to several hundred guests.



We have a highly experienced team, including responsible managers and creative individuals with a keen sense of style. Our managers will help you create various options from our collections so you can choose the one that perfectly matches your event. We can also provide additional photos and videos of our items upon request.


We will keep you updated via e-mail notifications about all stages of the process, including placing an order, product selection and specifications, payment, delivery, and setup.


Website registration

You must register on the website and provide your details (e-mail, phone number, and Emirates ID are required). For registration as an event professional, you need to provide your company name, a valid website, or an Instagram account. We offer a 10% discount for event industry professionals. As a professional, you can only have one company account.

Creating an order

You can create orders through your personal account on the go-rent.online, just like on Amazon. We do not send commercial offers by mail or messengers. You can place an order online 24/7 according to our catalog. On the website, you can find all relevant information about item prices and availability.


Select products from the catalog on the site and add them to your cart. Indicate the dates of receiving and returning the order. If necessary, add delivery and setup options and click the “place an order” button.

24/7 online availability

You can create orders anytime, but please note that orders that require confirmation are processed by managers during business hours from 10:00 am to 5:00 pm.

Rental period

Our base price includes a rental period of up to 2 calendar days. When you make an order, the surcharge for the third and each following day is 25% of the base rental price.

Express orders

We have an express order option for same-day or next-day pick-up. There will be an additional fee of 10% added to your total cost. If you require expedited delivery, there will be an extra 10% charge added to the total cost for the rush delivery service. Please note that all express orders require confirmation and are processed by managers during business hours from 10:00 am to 5:00 pm.
Pick up your express order from 10:00 am to 5:00 pm from our warehouse at Ras Al Khor Industrial Area 1, 17 10D Street, Block D, Store S01

Order changing

You can change your order any time if it is more than 2 days before pick-up. Press “edit order” and change everything you want, and don’t forget to press “save changes” after that.
All items in stock on your chosen date can be added to your existing order without making an additional order on the same date.
If it’s less than 2 days before the pick-up time, you can make an additional express order as a new order.


Special prices

We offer a discount for event industry professionals of 10%.

Accumulative discount

We offer an additional discount after spending 15,000 AED on your orders. You will receive an additional 1% permanent discount, which will increase by 1% for every 15,000 AED spent. The maximum accumulated discount is 25%. This discount is automatically applied, and we do not recommend creating more than one account per company, as orders from different accounts cannot be combined to increase your total orders and final discount.

Order booking

After placing an order, you have 2 days to pay the deposit and confirm the booking. A 50% initial payment of the order total is required to secure the booking for the rental order. The balance of the rental fees must be paid in full at least 2 days before the event date. Otherwise, your order will be automatically canceled due to late payment.

Minimum order

We have a minimum order requirement of 100 AED. You can order one glass or one plate, but the minimum order amount will still be 100 AED.

Order payment

Enter the proper details in your profile account to make a payment via the website’s payment system or by bank transfer. The website will automatically issue an invoice for payment. Prices are in AED.

Deposit policy

Go Rent may place an authorization hold on your card as a deposit when you rent items. This deposit, calculated based on your order’s size and composition, covers potential delays in return, loss, damage, or other rule violations. The exact amount can be confirmed with our manager. After you return the items and settle any applicable fees, the hold will be released, making the funds available in your account again.



You can make a self-pickup from our warehouse in Dubai – Ras Al Khor Industrial Area 1 – 17 10D Street – Block D Store S01 from 10:00 am to 5:00 pm. All items will be counted, and condition inspected upon collection and return.

Delivery and return

If you want to save time and need full-cycle service, you can calculate the delivery cost when placing an order on the website. Choose the date and time. The delivery price is calculated for both delivery and return.

Out of Dubai

An additional fee is charged for delivery outside of Dubai – add the number of km outside of the emirate’s border when specifying the delivery details, and the website will calculate the amount automatically.

Set Up

Setup includes installation and disassembly, unpacking items, rubbing dishes and glasses, placing products in the venue, ironing tablecloths and napkins, and washing and collecting dishes after the event. You can add the setup option when placing an order on the website to calculate the exact amount of work and the time it will take. Setup and delivery are available even at night time for the basic price, with no additional fees.



Upon return, dishware, glassware, and flatware are expected to be free of any food debris and placed in their original boxes. Textiles, such as tablecloths and napkins, do not need to be washed before return.

Item care

It is strictly forbidden to use a dishwasher or abrasive materials and temperatures above 50 °C. It can cause damage to the products and erase the rim from plates and glassware. If you want your dishes to be washed, you can always order the setup service, in which the Go Rent staff will wash the dishes for you. Velvet tablecloths should be ironed from the backside to prevent heat from the iron from damaging the velvet fibers.


Cancellation policy

All cancellations must be made 2 days before the event date to avoid a cancellation charge. Refunds will only be processed through the website on the client’s account. Cancellations made within 2 days of the present date are non-refundable and will result in a 100% fee charge.

Return delay

If you delay the order, a delay fee of 50% per day of the rental price will be charged. We recommend choosing the correct return dates when making your order, as adding an extra rental day in advance will only cost 25% of the base rental price.

Item damage

You are responsible for all items from delivery to return to the Go Rent collection point. You will be charged for any damage or items lost during the rental period. The prices for loss are indicated for each item separately in the Price List

Permissions and security clearance

The client’s responsibility is to ensure that all necessary permissions and security passes have been obtained to ease site access for the Go Rent crew.

Additional expenses

Additional fees may apply for the following cases with Go Rent delivery and setup:

▫ customer pays for parking
▫ carrying furniture and products more than 15 meters from the unloading area
▫ lifting and lowering of furniture and products to a floor without an elevator
▫ courier waiting for more than an hour due to an uncoordinated delay in the installation/dismantling at the venue.


Reasonable consumption

Rental services are trendsetters in the issue of reasonable consumption. We value modern manufacturers who comply with environmental production standards and have a reasonable attitude towards packaging – we choose them as suppliers.

Sustainable approach to packaging

We are trying to completely eliminate the use of fragile and disposable packaging, which is a direct help to our planet. We do not use cardboard boxes or stretch wraps. Our team has come up with other ways of item protection, such as reusable boxes that preserve products during transportation and storage.


If you have any questions, please do not hesitate to contact us:
e-mail: clients@go-rent.online or
phone: +971 526 854 839.