Terms and conditionals
GENERAL information
About us
Go Rent is a full-service rental company offering tableware, furniture, and table linen for your special event throughout Dubai.
Our clients
We work with professionals such as decorators, event agencies, wedding planners, catering companies, and also individuals for their private events.
For every occasion
We provide rental products for every occasion, from a casual backyard barbecue to a formal wedding reception with a capacity of up to several hundred guests.
CUSTOMER SUPPORT
Showroom
We invite you to visit our showroom where you can see our products. From tablecloths and furniture to glassware, you’ll be able to get a feel for the quality and selection. You can even arrange a proper table setting with the help of our managers to get an idea of how our products will look at your event. Our showroom is open from 10:00 am to 5:00 pm, and our managers will be happy to assist you. Please book an available time in advance. The showroom is located at Ras Al Khor Industrial Area 1, 17 10D Street, Block D, Store S01.
consultation
We have a highly experienced team, including responsible managers and creative individuals with a keen sense of style. Our managers will help you create various options from our collections so you can choose the one that perfectly matches your event. We can also provide additional photos and videos of our items upon request.
Notification
We will keep you updated via e-mail notifications about all stages of the process, including placing an order, product selection and specifications, payment, delivery, and setup.
ORDER PLACING
Website registration
You must register on the website and provide your details (e-mail, phone number, and Emirates ID are required). For registration as an event professional, you need to provide your company name, a valid website, or an Instagram account. We offer a 10% discount for event industry professionals. As a professional, you can only have one company account.
Creating an order
You can create orders through your personal account on the go-rent.online, just like on Amazon. We do not send commercial offers by mail or messengers. You can place an order online 24/7 according to our catalog. On the website, you can find all relevant information about item prices and availability.
Cart
Select products from the catalog on the site and add them to your cart. Indicate the dates of receiving and returning the order. If necessary, add delivery and setup options and click the “place an order” button.
24/7 online availability
You can create orders anytime, but please note that orders that require confirmation are processed by managers during business hours from 10:00 am to 5:00 pm.
Rental period
Our base price includes a rental period of up to 2 calendar days. When you make an order, the surcharge for the third and each following day is 25% of the base rental price.
Express orders
We have an express order option for same-day or next-day pick-up. There will be an additional fee of 20% added to your total cost. Please note that all express orders require confirmation and are processed by managers during business hours from 10:00 am to 5:00 pm.
Pick up your express order from 10:00 am to 5:00 pm from our warehouse at Ras Al Khor Industrial Area 1, 17 10D Street, Block D, Store S01.
Order changing
You can change your order any time if it is more than 48 hours before pick-up. Press “edit order” and change everything you want, and don’t forget to press “save changes” after that.
All items in stock on your chosen date can be added to your existing order without making an additional order on the same date.
If it’s less than 48 hours before the pick-up time, you can make an additional express order as a new order.
PRICING AND PAYMENTS
Special prices
We offer a discount for event industry professionals of 10%.
Accumulative discount
We offer an additional discount after spending 15,000 AED on your orders. You will receive an additional 1% permanent discount, which will increase by 1% for every 15,000 AED spent. The maximum accumulated discount is 25%.
This discount is automatically applied, and we do not recommend creating more than one account per company, as orders from different accounts cannot be combined to increase your total orders and final discount.
Order booking
After making an order, you have 48 hours to pay the deposit and confirm the booking. A 50% initial order payment is required to secure the booking for the rental order. The balance of the rental fees must be paid in full at most 48 hours before the event date. Otherwise, your order will be canceled automatically due to late payment.
Minimum order
We have a minimum order requirement of 100 AED. You can order one glass or one plate, but the minimum order amount will still be 100 AED.
Order payment
Enter the proper details in your profile account to make a payment via the website’s payment system or by bank transfer. The website will automatically issue an invoice for payment. Prices are in AED.
Deposit policy
Go Rent reserves the right to request a deposit from you and use it in cases where you haven’t returned items within the order time, haven’t paid a loss or damage fee, or in case of any other violation of the rules. The amount will be calculated individually based on the size and composition of your order. The exact amount of the deposit can be clarified by the manager.
Deposit payment
The security deposit can be given in cash or as a postdated cheque separately, which will be returned to you upon receipt of the items in good condition on the agreed date.
SERVICES
Self-pickup
You can make a self-pickup from our warehouse in Dubai – Ras Al Khor Industrial Area 1 – 17 10D Street – Block D Store S01 from 10:00 am to 5:00 pm. All items will be counted, and condition inspected upon collection and return.
Delivery and return
If you want to save time and need full-cycle service, you can calculate the delivery cost when placing an order on the website. Choose the date and time. The delivery price is calculated for both delivery and return.
Out of Dubai
An additional fee is charged for delivery outside of Dubai – add the number of km outside of the emirate’s border when specifying the delivery details, and the website will calculate the amount automatically.
Set Up
Setup includes installation and disassembly, unpacking items, rubbing dishes and glasses, placing products in the venue, ironing tablecloths and napkins, and washing and collecting dishes after the event.
You can add the setup option when placing an order on the website to calculate the exact amount of work and the time it will take. Setup and delivery are available even at night time for the basic price, with no additional fees.
ITEM FEATURES
Cleaning
Upon return, dishware, glassware, and flatware are expected to be free of any food debris and placed in their original boxes. Textiles, such as tablecloths and napkins, do not need to be washed before return.
5% cash back
If you return clean items (thoroughly washed), you will be eligible for a 5% cash back on the items ordered, which can be used to pay for your subsequent orders.
Item care
It is strictly forbidden to use a dishwasher or abrasive materials and temperatures above 50 °C. It can cause damage to the products and erase the rim from plates and glassware. If you want your dishes to be washed, you can always order the setup service, in which the Go Rent staff will wash the dishes for you. Velvet tablecloths should be ironed from the backside to prevent heat from the iron from damaging the velvet fibers.
CUSTOMER RESPONSIBILITIES
Cancellation policy
All cancellations must be made 2 days before the event date to avoid a cancellation charge. Refunds will only be processed through the website on the client’s account. Cancellations made within 2 days of the present date are non-refundable and will result in a 100% fee charge.
Return delay
If you delay the order, a delay fee of 50% per day of the rental price will be charged. We recommend choosing the correct return dates when making your order, as adding an extra rental day in advance will only cost 25% of the base rental price.
Item damage
You are responsible for all items from delivery to return to the Go Rent collection point. You will be charged for any damage or items lost during the rental period. The prices for loss are indicated for each item separately in the price list.
Permissions and security clearance
The client’s responsibility is to ensure that all necessary permissions and security passes have been obtained to ease site access for the Go Rent crew.
Additional expenses
Additional fees may apply for the following cases with Go Rent delivery and setup:
▫ customer pays for parking
▫ carrying furniture and products more than 15 meters from the unloading area
▫ lifting and lowering of furniture and products to a floor without an elevator
▫ courier waiting for more than an hour due to an uncoordinated delay in the installation/dismantling at the venue.
ECO-FRIENDLY
Reasonable consumption
Rental services are trendsetters in the issue of reasonable consumption. We value modern manufacturers who comply with environmental production standards and have a reasonable attitude towards packaging – we choose them as suppliers.
Sustainable approach to packaging
We are trying to completely eliminate the use of fragile and disposable packaging, which is a direct help to our planet. We do not use cardboard boxes or stretch wraps. Our team has come up with other ways of item protection, such as reusable boxes that preserve products during transportation and storage.
CONTACT US
If you have any questions, please do not hesitate to contact us:
e-mail: clients@go-rent.online or
phone: +971 526 854 839.